Frequently Asked Questions (FAQ)
1. Are you a factory or a trading company?
We are a manufacturer-based supplier located in Chongqing, China, specializing in engines, generators, water pumps, and agricultural & garden equipment. With strong factory partnerships and in-house quality control, we provide stable production and OEM solutions for global buyers.
2. Do you support OEM and private label branding?
Yes. We offer full OEM services including logo printing, color customization, packaging design, and product configuration adjustments. You can build your own brand with flexible customization options based on your market needs.
3. What is your minimum order quantity (MOQ)?
MOQ depends on the product type and customization level. For standard models, we support small trial orders. For OEM projects, MOQ is usually based on packaging and production requirements, and we always try to keep it flexible for new partners.
4. What certifications can you provide?
We can support common export certifications such as CE, Euro V, EPA, and other market-required compliance documents. Our team will assist with certification coordination according to your target market regulations.
5. What is the lead time for production?
For standard products, production usually takes 20–35 days after order confirmation. For customized OEM orders, lead time may vary depending on specifications and packaging, but we always confirm schedules clearly before production starts.
6. Can you help with product selection and technical matching?
Yes. Our engineering and sales teams help customers select suitable models, match engine power with load requirements, and optimize configurations for different applications and climates.
7. How do you control product quality?
Quality control is applied throughout sourcing, assembly, and final inspection. We follow standard inspection procedures and conduct functional testing before shipment to ensure stable and reliable performance.
8. Do you provide spare parts and after-sales support?
Yes. We offer spare parts supply, technical documents, and long-term after-sales support to help our partners maintain products efficiently in local markets.
9. What shipping terms do you support?
We support common international trade terms including FOB, CIF, and DDP (for some regions). Our logistics team can help arrange sea, land, or multimodal transportation based on your delivery needs.
10. How can I start cooperation with FULLAS?
Simply contact us with your product requirements, target market, and estimated order quantity. Our team will respond with suitable models, quotations, and OEM solutions to support your business growth.
